For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please contact us.

Shipping: When will my order arrive?

Delivery times depend on your location. Proceed to checkout and continue to shipping method to see the delivery date. Order by 12 noon EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days by USPS, or our shipping partners.

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name Pornhint Inc. 

How much is shipping?

A fixed price of $0 for worldwide shipping, additional fee may apply if order multiple items. Expedited Shipping has a fixed price of $40 for worldwide shipping.

How do you ship?

We ship via Cainiao, PFC, Canada Post and UPS. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice.

How does your 110% guarantee work?

We offer you the best price for sex toys on the Internet. Our 110% guarantee gives you back 110% of the difference if you find a lower price. For example, if the price difference was $10.00, you will receive the $10.00 off the price of the item plus another $1.00. Please note that the 110% guarantee only applies to in-stock items of the same model number from a local retailer.

What is your return policy?

If you are not 100% satisfied with your purchase, we can offer equal amount value of gift card for the product value and for you to spend on our site or exchange the product for another one, be it similar or not. With 30-Day Money Back Guarantees, We make our customers satisfied with the product for cover up to 30 days from the date you purchased it.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

What if an item is defective?

If an item is found to be defective within 30 days of purchase, we will replace it with the same item.

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.

I have an ad code (sometimes called a discount code), where do I enter the ad code / discount code?

Orders over $99 (before tax and after the coupon code is applied) may be entitled to a free gift with purchase. 

How We Measure

LENGTH

The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it to its base. Do not curl the measuring tape over the base.

WIDTH

The width measurement indicates the horizontal diameter of the toy's surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.

How can I contact you?

You can reach us toll free by phone or email Mon-Fri 9am - 4:30pm EST and Sat-Sun 10am - 4pm EST (excluding holidays).

How do I reset my password?

You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.

Can I add an order to my account?

We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.

How do backordered items work?

Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.

Do you have a store I can visit?

No. We are an e-commerce business. All items are shipped directly from our warehouse. We are not open to the public.

Can I place my order over the phone?

 All orders must be placed online. We can not place an order over the phone.

How can I place an order?

Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.

Contact

Should you have any questions about our Policy, or if you would like to exercise any of the rights available to you, please  email us at aubertdirect@gmail.com or contact us at 7885 Macleod Trail Southwest, 120, Calgary AB T2H 0K7, Canada. Agency: 30 N. Gould St. Ste R, Sheridan, WY, 82801, USA